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Patients & Visitors

visitor restriction

Please take note of our new visitor and entrance restrictions which have been put into place to better protect our patients, staff, and you.

Access to the hospital is now restricted to the Main Lobby and Emergency Department entrances ONLY.








Welcome and thank you for choosing Claiborne Medical Center for your healthcare needs. The physicians, nurses and clinicians of Claiborne Medical Center are dedicated to providing excellent care to every patient, every time. If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other hospital employee. Thank you.

Accreditation and Affiliations

Claiborne Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care.

Claiborne Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics and home care.

ATM Locations

An ATM is located in the main lobby next to the information desk.

Billing and Customer Services


The cafeteria at Claiborne Medical Center, located on the first floor of the hospital, offers a daily variety of hot and cold menu items. The cafeteria is open Monday-Friday and serves breakfast from 7-9 a.m. and lunch from 11:00 a.m. – 1:00 p.m. Vending machines are located inside the cafeteria and in the Emergency waiting area.

Gift Shop

Located in the front lobby of the hospital, the gift shop offers a wide selection of personal hygiene items, greeting cards, snack and drink items, candy, and a variety of gift items. All profits go toward the purchase of needed equipment for the hospital. Gift Shop hours are Monday through Friday: 9 a.m. – 12 p.m. and additional afternoons as volunteers are available.

Medical Records

We cannot respond to medical records requests submitted via this website. If you need medical records, please contact our Health Information Management office at (423) 526-2246.


To make sure your stay is a safe one, follow these suggestions:

Provide Information
• Bring a list of all medicines you take, including vitamins and herbals.
• Report any allergies or adverse reactions you have had to medicine.

Ask Questions
• Ask questions about your medicines, test results, and medical treatment.
• If a medicine looks different than you expected, ask about it.

Help Us Help You
• Use your call light when you need help.
• Report any questions and concerns you have.

Follow Instructions
• Eat, drink and get out of bed only as your doctor advises.
• Wash your hands frequently to prevent infections.

Security Services

As are all hospitals, Claiborne Medical Center is a public place. Please take precautions to safeguard your valuables while you are here. The hospital cannot be held responsible for the loss of money or other valuables kept in your room.

Please do not bring valuables with you to the hospital. If possible, send them home with a family member or check your valuables with the nursing house supervisor before or immediately upon going to your room. Your nursing staff can arrange to have valuables checked for you. Eyeglasses, contact lenses, hearing aids and dentures should be kept in protective containers when not in use. Please do not wrap in tissue, paper towels or pieces of hospital linen.

Claiborne Medical Center provides security services 24 hours a day. You are encouraged to report crimes or suspicious activity to security as soon as possible. Claiborne Medical Center’s security office is located on the lower level of the hospital and can be reached by calling extension 62309.

Tobacco-Free Campus

Claiborne Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave the Claiborne Medical Center campus before using tobacco products.

Visitation Policy

Claiborne Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests respect the scheduled times set for visitation.

General Visiting Hours are from 6:30 a.m. – 9:00 p.m. Some patients and special care areas, however, have restricted visiting hours. We thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Critical Care Visiting Hours are every three hours from 8:30 a.m. – 8:30 p.m. Patients in critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have restricted visitation to these areas. Thirty minutes is allowed for visitation. No children under the age of 14. No more than TWO visitors per patient at one time. Always wash your hands before and after entering a patient room.

Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Claiborne Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”

1. Claiborne Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Claiborne Medical Center is not responsible for providing technical support associated with the network.