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Patients & Visitors


Please take note of our new visitor and entrance restrictions which have been put into place to better protect our patients, staff, and you.

Access to the hospital is now restricted to the Main Lobby and Emergency Department entrances ONLY Monday-Friday.

On weekends, the Emergency Department is the ONLY open entrance to the hospital and all visitors will have to enter/exit through that entrance.

Welcome and thank you for choosing Claiborne Medical Center for your healthcare needs. The physicians, nurses and clinicians of Claiborne Medical Center are dedicated to providing excellent care to every patient, every time. If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other hospital employee. Thank you.

Accreditation and Affiliations

Claiborne Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care.

Claiborne Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics and home care.

Billing and Customer Services


The cafeteria at Claiborne Medical Center is currently closed to visitors. Vending machines are located inside the cafeteria and in the Emergency waiting area.

Gift Shop

Located in the front lobby of the hospital, the gift shop offers a wide selection of personal hygiene items, greeting cards, snack and drink items, candy, and a variety of gift items. Gift Shop hours are Monday through Friday: 9 a.m. – 12 p.m. and additional afternoons as volunteers are available.

Medical Records

We cannot respond to medical records requests submitted via this website. Currently, we are not allowing visitors to our medical records department. If you need a copy of your medical records, please contact our Health Information Management office at (423) 526-2246 and schedule a time that they can bring a copy of your medical records to you in our hospital front lobby.

Security Services

As are all hospitals, Claiborne Medical Center is a public place. Please take precautions to safeguard your valuables while you are here. The hospital cannot be held responsible for the loss of money or other valuables kept in your room.

Please do not bring valuables with you to the hospital. If possible, send them home with a family member or check your valuables with the nursing house supervisor before or immediately upon going to your room. Your nursing staff can arrange to have valuables checked for you. Eyeglasses, contact lenses, hearing aids and dentures should be kept in protective containers when not in use. Please do not wrap in tissue, paper towels or pieces of hospital linen.

Claiborne Medical Center provides security services 24 hours a day. You are encouraged to report crimes or suspicious activity to security as soon as possible. Claiborne Medical Center’s security office is located on the upper level of the hospital and can be reached by calling 526-2309.

Tobacco-Free Campus

Claiborne Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave the Claiborne Medical Center campus before using tobacco products.

Visitation Policy

Claiborne Medical Center’s primary concern is for the welfare and speedy recovery of our patients. With COVID-19 there have been changes to our visitation policy. If you have any questions about our visitation policy, please call (423) 626-4211 before you visit. We ask that guests respect the scheduled times set for visitation.

Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Claiborne Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”

1. Claiborne Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Claiborne Medical Center is not responsible for providing technical support associated with the network.