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Claiborne Health and Rehabilitation Center Earns National Quality Award

Posted on September 14, 2021

Claiborne Health and Rehabilitation Center has been recognized as a 2021 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care for seniors and people with disabilities.

National Quality Award - American Health Care Association

Claiborne Health and Rehabilitation Center provides each patient with excellent long-term and post-acute care. The dedicated staff cares for patients undergoing short-term rehabilitation following surgeries or hospital stays and long-term around-the-clock care for residents who can no longer live without assistance. Claiborne Health and Rehab Center holds a four-star rating on Nursing Home Compare and is located adjacent to Claiborne Medical Center, a member of Covenant Health, so residents have immediate access to emergency and hospital services if needed.

Patti Ketterman, chief administrative officer of Claiborne Medical Center said, “I think that this national recognition promotes a message of confidence within our community that excellent care can be provided for our local folks and their loved ones, right here in Claiborne County. The AHCA/NCAL National Quality Award Program honors facilities across the country that have demonstrated their commitment to improving quality of care, so to receive this recognition is another mark of our dedication to our patients.”

Created by AHCA/NCAL in 1996, the National Quality Award Program is a rigorous three-level process that is reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence.

The goal of these measurements are to help organizations achieve superior performance in order to improve quality of life and care of long term care residents and staff. During the evaluation process, trained examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Claiborne Health and Rehabilitation Center may now move forward in developing approaches and achieving advanced levels of performance that meet the Silver – Achievement in Quality Award criteria.

“I applaud the resiliency of Claiborne Health and Rehabilitation Center for taking this important step towards sustainable quality improvement while heroically protecting and caring for residents during one of the most challenging years in recent history,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Tammy Kelly. “I encourage CHRC to continue on its path to becoming among the best in the country.”

The awards will be presented during AHCA/NCAL’s 72nd Convention & Expo in National Harbor, Maryland right outside Washington, DC which will be held from October 10-13, 2021.

The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 14,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers, and homes for individuals with intellectual and development disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day.


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